Terms of Service
Effective date: July 29, 2026
Last updated: August 23, 2026
These Terms of Service (“Terms”) are a legal agreement between RavenGrader, Inc., a Delaware corporation (“RavenGrader,” “we,” “us,” or “our”), and you. By creating an account, purchasing credits, or using RavenGrader, our AI-assisted grading service for educators (the “Service”), you agree to these Terms and to our Privacy Policy.
If you use the Service on behalf of a university or other institution, you represent that you are authorized to bind that institution, and “you” includes it. If your institution has a separate written agreement with us (including a data processing addendum), that agreement controls where it conflicts with these Terms.
1. Who may use the Service
The Service is built for instructors, teaching assistants, and graders at colleges and universities. You must be at least 18 years old. Students do not create accounts and are not parties to these Terms; student coursework is processed on behalf of, and at the direction of, educators and institutions, as described in our Privacy Policy.
2. What the Service does, and the instructor’s role
RavenGrader uses AI models to read answer keys and student submissions, generate rubrics, transcribe handwriting, and propose grades and feedback.
AI output is a draft until you approve it. The Service is designed for instructor review: proposed grades, transcriptions, and feedback can be wrong, and the workflow exists so you can catch that. You, not RavenGrader, are responsible for every grade you release to a student or record with your institution. We do not warrant that AI-generated output is accurate, complete, or suitable for release without review.
3. Accounts
Keep your registration information accurate and your credentials secure. Use a named individual account. Do not share logins. You are responsible for activity under your account. Tell us promptly at security@ravengrader.com if you suspect unauthorized access.
4. Credits, billing, and payment
- Prepaid page credits. Grading consumes credits per page processed. Credits are purchased through our payment processor, Stripe; we do not store your card details.
- Automatic credit-back. If a grading run fails or is cancelled, the credits for the unprocessed work are automatically returned to your balance.
- Canvas (LTI) useprovisioned by an institution is billed under that institution’s agreement, not through per-page credits.
- Credits have no cash value, are not transferable, and expire only if your account is closed. Prices may change prospectively. A change never affects credits you already hold.
- For billing problems or refund requests, contact us (Section 13); we review them case by case. Nothing here limits rights you have under applicable law.
5. Acceptable use
You agree not to:
- upload content you lack the right or authority to submit, including student coursework you are not authorized to process;
- use the Service to violate FERPA or any other law, or your institution’s policies;
- probe, disrupt, or overload the Service, or bypass its access controls, rate limits, or credit accounting;
- access another user’s or tenant’s data, or attempt to;
- resell the Service or misrepresent its output as human grading where you are required to disclose otherwise;
- introduce malware or use the Service to build a competing dataset by bulk extraction.
Good-faith security research under our published vulnerability disclosure policy is welcome and is not a violation of this section.
6. Your content and student data
You retain ownership of everything you upload: answer keys, rubrics, student submissions, and course materials (“Customer Content”). You grant us a non-exclusive license to host and process Customer Content solely to provide, secure, and support the Service.
Student educational records are handled as described in our Privacy Policy and any applicable institutional data processing addendum. We act on your (or your institution’s) instructions with respect to those records; we do not sell them or use them for advertising.
7. AI processing
Customer Content submitted for grading is processed by third-party AI model providers acting as our subprocessors. Our current subprocessor list, and what each provider receives, are published in our Privacy Policy. Our agreements with OpenAI and Google prohibit using your data to train their models. Two further providers receive Customer Content under a disclosed contractual gap: xAI (our primary grading model) and Meta (draft answer-key text). We have not executed a data processing addendum with either, so we do not represent that content sent to them is excluded from model training, exempt from human review, or subject to a defined retention or deletion window. Section 3 of the Privacy Policy states exactly what each receives. If your institution requires that its data not reach a provider operating under that gap, contact us before deploying.
8. Our intellectual property
The Service (including its software, prompts, grading pipeline, models configuration, and documentation) belongs to RavenGrader and its licensors. These Terms grant you no rights in it beyond use of the Service. If you send us feedback or suggestions, we may use them without obligation to you.
9. Availability, support, and changes
The Service is a continuously deployed application; we ship improvements and fixes without prior notice, and we may add, change, or retire features. We do not promise uninterrupted availability under these Terms. Institutional agreements may contain their own service commitments. Support is available at the contacts in Section 13, and current status is published on our status page.
10. Termination and account deletion
You may delete your account at any time in Account → Privacy. Deletion begins a 30-day reversible grace period, after which your data is permanently destroyed as described in the Privacy Policy (limited billing records are retained in de-identified form).
We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or its users, with notice where practicable. Unused credits on an account terminated for material breach are forfeited; otherwise we will work with you in good faith to wind down.
11. Disclaimers and limitation of liability
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING SECTION 2, WE DO NOT WARRANT THAT AI-GENERATED GRADES, TRANSCRIPTIONS, OR FEEDBACK ARE ACCURATE OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA; AND (b) RAVENGRADER’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE THEY CANNOT LAWFULLY BE LIMITED, AND DO NOT LIMIT EITHER PARTY’S OBLIGATIONS UNDER A SEPARATE INSTITUTIONAL AGREEMENT OR DATA PROCESSING ADDENDUM.
12. Indemnity, governing law, and changes
You will defend and indemnify RavenGrader against third-party claims arising from Customer Content you had no right to submit or from your material breach of these Terms.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules; courts located in Delaware have exclusive jurisdiction, and each party consents to their venue.
We may update these Terms. For material changes we will give notice (by email or in-product) before they take effect; continued use after the effective date constitutes acceptance. The “Last updated” date above always reflects the current version.
13. Contact
RavenGrader, Inc.
Questions about these Terms: williamtjandra@ravengrader.com or christopherlauw@ravengrader.com
Security reports: security@ravengrader.com
Privacy requests: see the Privacy Policy, Section 8.