FAQ
Pages, accounts, and student data. For how grading itself works, see Grading.
Pages and billing
How am I charged?
By the page. Grading a two-page paper uses two pages from your balance. Building a rubric uses pages too, one for each page of the exam and key you upload. There’s no fee per student or per course.
What plans are there?
Every account starts with free pages. After that there’s one monthly plan that adds pages each month. Current prices are on the pricing page. We don’t repeat them here so this page can’t go out of date. You can manage or cancel your plan under Account → Billing. Grading inside Canvas is covered by your school and needs no plan.
What if grading fails or I stop it?
Pages for work that wasn’t graded go back to your balance automatically. You’re never charged for grading that didn’t happen, and you don’t need to ask.
Do pages expire?
Unused pages roll over to the next month, and you keep them if you cancel. They have no cash value and can’t be transferred. See the Terms of Service, Section 4.
Does Canvas use my pages?
No. Canvas set up by your institution is covered by its agreement with us and doesn’t touch your personal pages.
Accounts and roles
Who needs an account?
Instructors, TAs, and graders. Students don’t need one to hand in work with a class join code. If you’d like your students to sign in and see their work in one place, they can sign up as a Student with your class join code.
How do I add a TA or grader?
On your dashboard, click the share icon on the course card. Type their email, pick a role, and click Invite. They get a link, sign in or sign up, and land in that course.
Can I use Google sign-in?
Yes. Continue with Google works for signing up and signing in.
Student data and FERPA
Where is student work stored?
In our database and file storage, in the United States. Grading sends page images and text to outside AI providers to process. The full list, what each one receives, and where it operates is in the Privacy Policy.
A student wants their data deleted.
Deletion requests for student records go through you or your institution, not directly to us. Your institution controls student records, and acting on a student’s request without its say-so could itself break FERPA. Tell us what to delete and we’ll do it.
How long is work kept?
Deleting a course, exam, or paper removes it from your workspace right away. It’s permanently destroyed, records and files, after a short recovery window. Full retention periods are in the Privacy Policy, Section 5.
Closing your account
How do I delete my account?
Account → Privacy & Security → Delete account. Type your email to confirm, then click Permanently delete account. It happens right away and can’t be undone: your subscription is canceled and your records and files are destroyed. We keep only limited billing records, with nothing that identifies you, for accounting.
I deleted it by mistake.
We can’t get it back. That’s why the confirmation asks you to type your email first.
Anything else
Email williamtjandra@ravengrader.com, or book a call. For security problems, follow the disclosure policy instead.